Handling Damaged Goods
Document damage with photos immediately, keep the original packaging, and file a claim within the carrier or supplier deadline. Pre-shipment inspection catches many problems before they leave China.
With insurance, claims are smoother — but only if you have evidence of condition at delivery.
- Photograph the outer carton and the damage.
- Refuse severely damaged deliveries where possible.
- Notify the forwarder within 24–48 hours.
AlibabaTrack
Practical tools and guides for Alibaba buyers importing from China.
Trade rules and freight rates change. This site is a practical reference — confirm the official schedule and the details with your provider before you act on a shipment.
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